Cancellation of subscriptions purchased through the website
This section applies to subscriptions purchased directly through the Ewooks website or Ewooks’ own self-service purchase flow. Payments for these subscriptions may be processed through Stripe or another payment service provider designated by Ewooks.
Ongoing subscription and automatic renewal
Unless otherwise stated at the time of purchase, a service purchased through the website is an ongoing subscription that renews automatically at the end of each billing period until the subscriber cancels it. The billing period and price are shown at the time of purchase before payment is confirmed.
How to cancel a subscription purchased through the website
- Through the subscription management page, if one has been provided at the time of purchase
- Through the customer portal link included in the Stripe invoice or in email, if available
- or by contacting Ewooks at info@ewooks.fi info@ewooks.fi
A cancellation request must include at least: • the subscriber’s name or company name • the email address used for the subscription • any subscription number or invoice reference, if available
When the cancellation takes effect
Cancellation stops the next automatic renewal charge. If the subscription is cancelled during an active billing period, the subscription will generally remain valid until the end of the already paid billing period, unless mandatory law requires otherwise. A billing period that has already been paid for is generally not refunded on a pro rata basis solely because the subscription is cancelled during the period.
Consumer right of withdrawal for digital services
If the subscriber is a consumer, the subscription may in principle be subject to a 14-day right of withdrawal under consumer protection legislation for distance sales. If the delivery of the digital service or access to it begins with the consumer’s express consent before the withdrawal period has ended, the consumer’s right of withdrawal may be limited or may end in accordance with applicable law.
By accepting the subscription and starting to use the service, the subscriber acknowledges that the service may be provided immediately and that, for this reason, the right of withdrawal may be limited to the extent permitted by law. Any refunds are assessed on a case-by-case basis in accordance with mandatory applicable consumer protection legislation.
Payments and billing
Ewooks does not store payment card details in its own systems. Payments are processed by an external payment service provider. Subscription billing, renewals, and any failed payment attempts are also governed by the technical terms and conditions of the payment service provider used.
Cancellation of subscriptions purchased through Google Play
The instructions below apply only to purchases made through Google Play. If you purchased your subscription directly through the Ewooks website, please follow the website subscription cancellation instructions above.
If you have subscribed to the mileage log service through Google Play, please follow the instructions below. For Google Play subscriptions, you may also contact Google Play Support directly by phone.
| Maa | Puhelinnumero | Tuen saatavuus (paikallista aikaa) | Kieli |
|---|---|---|---|
| Finland | 0800 523 199 | 10.00–19.00 (Monday–Friday) | FI/EN |
Google’s instructions for subscriptions and cancellations
Huom! Important: Removing the app from your phone does not cancel an active subscription. For Google Play subscriptions, Ewooks does not receive any identifying customer information beyond the number of subscriptions and certain anonymous subscription details such as duration, price, and payment reference.
The subscriber’s name or any other user-related information cannot be matched to the subscription visible to us. Therefore, we cannot modify or cancel Google Play subscriptions on behalf of users. Google uses this process to protect user privacy. Users must manage their own subscriptions through the methods provided by Google.
Using the same account with which you purchased the subscription, you can view your subscriptions directly on Google Play’s subscription page:
https://play.google.com/store/account/subscriptions
https://support.google.com/googleplay/answer/2476088?hl=fi
Cancelling a subscription through Google Pay
- Go to https://pay.google.com/.
- Select Bills and accounts from the menu on the left Laskut ja tilit.
- Select the subscription you want to cancel, then choose Cancel subscription Peruuta tilaus.
Important: Uninstalling the app does not automatically end your subscription. If you want to stop your subscription, you must cancel it. If you only remove the app without cancelling the subscription, you will continue to be charged.
Cancelled subscriptions are not refunded for previous subscription payments. Previous charges are also not refunded on a pro rata basis according to the cancellation date. For example, if you purchased an annual subscription on 1 January and cancelled it on 1 July, the subscribed content remains available until the end of the billing period, and the subscription will not renew for the next period.
If you cancel your subscription and later subscribe again, you will be charged the price in effect at the time of the new subscription.
Google refund policy: https://support.google.com/googleplay/answer/2479637?hl=fi
More information about managing subscriptions in Google: https://support.google.com/googleplay/answer/7018481?co=GENIE.Platform%3DAndroid&hl=fi